At Ralco Fertilizer Energy Co. Ltd, customer satisfaction is important to us. We strive to supply high-quality fertilizer products and ensure that every order meets agreed specifications. This Refund and Returns Policy outlines the conditions under which returns, replacements, or refunds may be requested.

Returns Eligibility

Customers may request a return or replacement if:

  • The product received is damaged during transit.
  • The product delivered is different from the item ordered.
  • The product has a verified manufacturing defect.
  • The shipment does not match the agreed specifications stated on the invoice or purchase order.

To qualify for a return, the product must:

  • Remain in its original packaging.
  • Be unused and in resalable condition.
  • Be reported within 7 days of delivery.
  • Include supporting photographs and documentation when applicable.

Non-Returnable Items

The following products are generally not eligible for return:

  • Opened or partially used fertilizer products.
  • Products damaged due to improper storage or handling after delivery.
  • Customized or special-order products.
  • Products purchased under clearance, liquidation, or final-sale agreements.
  • Orders where specifications were approved by the customer before shipment.

Refund Process

Once a return request is received and approved:

  1. Our team will review the claim and supporting documentation.
  2. If necessary, additional information or product inspection may be requested.
  3. Upon approval, a refund, replacement, or credit note will be issued.

Approved refunds will be processed through the original payment method whenever possible.

Shipping Costs

  • If the return is due to our error, incorrect shipment, or verified product defect, return shipping costs may be covered by Ralco Fertilizer Energy Co. Ltd.
  • If the return is requested for reasons not related to product quality or order accuracy, shipping costs may be the responsibility of the customer.

Order Cancellations

Orders may be canceled before processing or shipment. Once an order has been dispatched or exported, cancellation requests may not be accepted.

Limitation of Liability

Ralco Fertilizer Energy Co. Ltd is not responsible for losses resulting from improper application, storage, handling, weather conditions, crop management practices, or factors beyond our control. Customers are responsible for ensuring products are used according to recommended agricultural practices and local regulations.

Contact Us

For questions regarding returns, refunds, or product concerns, please contact us:

Ralco Fertilizer Energy Co. Ltd

Address: No.56 Soi Pracha Uthit 7, Don Mueang Subdistrict, Don Mueang District, Bangkok

Phone: +66 987 926 717

WhatsApp: +66 987 926 717

Email: info@rfertilizersenergy.com

We are committed to resolving any concerns promptly and providing professional customer support.