At Ralco Fertilizer Energy Co. Ltd, we are committed to protecting the privacy and security of our customers, business partners, and website visitors. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website, products, and services.

1. Information We Collect

We may collect the following types of information:

Personal Information

  • Full name
  • Company name
  • Email address
  • Phone number
  • WhatsApp number
  • Billing and shipping address
  • Payment and transaction details

Technical Information

  • IP address
  • Browser type
  • Device information
  • Website usage data
  • Cookies and similar technologies

Business Information

  • Product inquiries
  • Purchase history
  • Order details
  • Customer service communications

2. How We Use Your Information

We use collected information to:

  • Process and fulfill orders
  • Respond to inquiries and customer service requests
  • Provide quotations and product information
  • Improve our website and services
  • Communicate updates regarding products and orders
  • Maintain business records and legal compliance
  • Prevent fraud and unauthorized activities

3. Information Sharing

Ralco Fertilizer Energy Co. Ltd does not sell, rent, or trade personal information to third parties.

We may share information with:

  • Shipping and logistics providers
  • Payment processing partners
  • Government or regulatory authorities when required by law
  • Professional advisors and service providers assisting our business operations

All third parties are expected to handle information securely and only for authorized purposes.

4. Data Security

We implement reasonable technical and organizational measures to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure. While we strive to maintain secure systems, no online transmission or storage method can be guaranteed to be completely secure.

5. Cookies

Our website may use cookies and similar technologies to enhance user experience, analyze website traffic, and improve website functionality.

Users may adjust browser settings to refuse cookies; however, some website features may not function properly as a result.

6. Data Retention

We retain personal information only for as long as necessary to:

  • Provide requested services
  • Fulfill contractual obligations
  • Comply with legal and regulatory requirements
  • Resolve disputes and enforce agreements

7. Your Rights

Depending on applicable laws, you may have the right to:

  • Access your personal information
  • Request correction of inaccurate information
  • Request deletion of personal data
  • Object to certain data processing activities
  • Withdraw consent where applicable

Requests may be submitted using the contact details provided below.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices, content, or security of third-party websites. Users should review the privacy policies of those websites separately.

9. International Data Transfers

As we serve customers worldwide, information may be processed and transferred across different countries where necessary for business operations, order fulfillment, and customer support.

10. Changes to This Privacy Policy

Ralco Fertilizer Energy Co. Ltd reserves the right to update or modify this Privacy Policy at any time. Updated versions will be posted on our website with a revised effective date.

11. Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us:

Ralco Fertilizer Energy Co. Ltd

Address: No.56 Soi Pracha Uthit 7, Don Mueang Subdistrict, Don Mueang District, Bangkok

Phone: +66 987 926 717

WhatsApp: +66 987 926 717

Email: info@rfertilizersenergy.com

We are committed to protecting your privacy and maintaining the confidentiality of your information while providing reliable products and professional customer service.